Rights as a consumer of care services
When you buy services - for example, when you pay for someone to help you with cleaning your home - the law gives you certain rights as a consumer. It's important for you to know your rights and how to enforce them.
You're entitled to expect that a service will be:
- carried out with reasonable care and skill
- finished by the date you have agreed with the person providing the service
- provided at the cost you have agreed beforehand
- provided by someone who has had the correct disclosure checks from Disclosure Scotland or is on the Protecting Vulnerable Groups Scheme
Citizens Advice Scotland has information about a range of welfare and consumer rights, including benefits, tax, health, housing and civil rights.
If you're unhappy with the service you receive from a care service provider, you have the right to complain.
The National Care Standards explain what standards you can expect of a service.
The Care Inspectorate is the independent body for care services in Scotland, making make sure people receive high-quality care.
The Scottish Social Services Council sets out codes of practice that social workers, social care, early years and young people’s workers - and their employers - should meet. It can tell you about making a complaint about a social service worker.
The information was last updated on: 16th June 2015